AG Player
FR
Brouillon — à faire relire par un avocat. Ce texte est un modèle de départ, pas un conseil juridique. Remplacez les champs entre [crochets] avant publication.

Politique de remboursement

Dernière mise à jour : [date]

Politique proposée — elle doit encore être validée par le propriétaire. En attendant sa validation, contactez l'assistance pour toute question de remboursement.

Traduction provisoire. Seuls le résumé et les titres des sections sont traduits. Le texte juridique complet ci-dessous est en anglais, et la version anglaise fait foi.

En bref

  • Chaque appareil bénéficie d'un essai gratuit de 10 jours. Utilisez-le pour vérifier qu'AG Player fonctionne avec votre appareil et votre playlist avant de payer.
  • Une fois l'appareil activé, les paiements ne sont pas remboursés, sauf dans les cas ci-dessous.
  • Vous êtes intégralement remboursé si vous avez payé deux fois pour le même appareil et la même période.
  • Vous êtes intégralement remboursé si vous avez payé, que l'appareil n'a pas été activé et que l'assistance n'a pas pu résoudre le problème sous 7 jours.
  • Des remboursements sont également accordés lorsque la loi l'exige. Lors du paiement, vous demandez l'activation immédiate et confirmez que vous perdez le droit de rétractation de 14 jours prévu par l'UE dès le début de l'activation.
  • Pour demander un remboursement, contactez-nous via le chat en direct ou sur Telegram en indiquant votre Device ID et votre numéro de reçu.

1. D'abord l'essai gratuit

Every device gets a free 10-day trial with all features, without any payment details. Please use it to check that AG Player works with your device and your playlist before you pay. A licence is EUR 5.00 per device for one year.

2. Pas de remboursement après activation

Because the trial lets you test everything first and the licence is digital content supplied immediately, payments are not refunded once the device has been activated, except in the cases listed in section 3.

3. Cas de remboursement

  1. Duplicate payment. If you paid more than once for the same device and the same period (for example by pressing pay twice, or paying by PayPal and to a support agent), the extra payment is refunded in full.
  2. Payment taken but activation failed. If your payment was completed but the device was not activated, and our support could not fix this within 7 days of your first report, the payment is refunded in full.
  3. Where required by law. We give refunds wherever applicable consumer law requires it, for example if the App is faulty and cannot be repaired within a reasonable time.

Paid for the wrong Device ID? Tell us before the other device uses the licence and we move it to the correct Device ID instead.

4. Droit de rétractation UE / Royaume-Uni

Consumers in the EU and UK normally have 14 days to withdraw from an online purchase. For digital content this right ends once the supply has started with your prior express consent and your acknowledgement that you lose the right. At checkout you must tick the box "I want activation to start immediately and understand I lose my 14-day withdrawal right" before you can pay. Activation then starts straight away, and from that moment the withdrawal right no longer applies. [Have a lawyer confirm this section and that the confirmation on the receipt meets the durable-medium requirement.]

5. Exclusions

  • Problems with your playlist or provider: channels not working, "account expired", buffering caused by the stream, or a provider shutting down. AG Player does not include content, so these are outside our control.
  • Change of mind after the licence has been activated, except where the law gives you a right to withdraw.
  • Devices suspended for breaking the terms of use.

6. Comment demander un remboursement

Contact us in the live chat on this website or on Telegram with your Device ID, your receipt number (shown in My device under Receipts) and a short description. We reply within a few days. Approved refunds are paid back with the same method: PayPal refunds go to your PayPal account or card; crypto refunds are sent in the same coin to an address you provide, minus network fees, based on the [amount in EUR / amount of coins] paid. Manual payments are refunded by the method agreed with support.

A refunded licence is deactivated on the device.

7. Rétrofacturations

Please contact us before opening a PayPal dispute or card chargeback; most issues are solved quickly. A device with an open chargeback may be deactivated until it is resolved.