AG Player
IT
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Politica di rimborso

Ultimo aggiornamento: [date]

Politica proposta: il titolare deve ancora confermarla. Finché non sarà confermata, contatta l'assistenza per qualsiasi domanda sui rimborsi.

Traduzione provvisoria. Sono tradotti solo il riepilogo e i titoli delle sezioni. Il testo legale completo qui sotto è in inglese e prevale la versione inglese.

In breve

  • Ogni dispositivo riceve una prova gratuita di 10 giorni. Usala per verificare che AG Player funzioni con il tuo dispositivo e la tua playlist prima di pagare.
  • Dopo l'attivazione di un dispositivo, i pagamenti non sono rimborsabili, salvo nei casi indicati di seguito.
  • Hai diritto a un rimborso completo se hai pagato due volte per lo stesso dispositivo e lo stesso periodo.
  • Hai diritto a un rimborso completo se hai pagato, il dispositivo non è stato attivato e l'assistenza non è riuscita a risolvere il problema entro 7 giorni.
  • I rimborsi sono concessi anche nei casi previsti dalla legge. Al momento del pagamento richiedi l'attivazione immediata e confermi di perdere il diritto di recesso UE di 14 giorni una volta iniziata l'attivazione.
  • Per richiedere un rimborso, contattaci nella live chat o su Telegram indicando il tuo Device ID e il numero della ricevuta.

1. Prima la prova gratuita

Every device gets a free 10-day trial with all features, without any payment details. Please use it to check that AG Player works with your device and your playlist before you pay. A licence is EUR 5.00 per device for one year.

2. Nessun rimborso dopo l'attivazione

Because the trial lets you test everything first and the licence is digital content supplied immediately, payments are not refunded once the device has been activated, except in the cases listed in section 3.

3. Quando rimborsiamo

  1. Duplicate payment. If you paid more than once for the same device and the same period (for example by pressing pay twice, or paying by PayPal and to a support agent), the extra payment is refunded in full.
  2. Payment taken but activation failed. If your payment was completed but the device was not activated, and our support could not fix this within 7 days of your first report, the payment is refunded in full.
  3. Where required by law. We give refunds wherever applicable consumer law requires it, for example if the App is faulty and cannot be repaired within a reasonable time.

Paid for the wrong Device ID? Tell us before the other device uses the licence and we move it to the correct Device ID instead.

4. Diritto di recesso UE / Regno Unito

Consumers in the EU and UK normally have 14 days to withdraw from an online purchase. For digital content this right ends once the supply has started with your prior express consent and your acknowledgement that you lose the right. At checkout you must tick the box "I want activation to start immediately and understand I lose my 14-day withdrawal right" before you can pay. Activation then starts straight away, and from that moment the withdrawal right no longer applies. [Have a lawyer confirm this section and that the confirmation on the receipt meets the durable-medium requirement.]

5. Cosa non è coperto

  • Problems with your playlist or provider: channels not working, "account expired", buffering caused by the stream, or a provider shutting down. AG Player does not include content, so these are outside our control.
  • Change of mind after the licence has been activated, except where the law gives you a right to withdraw.
  • Devices suspended for breaking the terms of use.

6. Come richiedere un rimborso

Contact us in the live chat on this website or on Telegram with your Device ID, your receipt number (shown in My device under Receipts) and a short description. We reply within a few days. Approved refunds are paid back with the same method: PayPal refunds go to your PayPal account or card; crypto refunds are sent in the same coin to an address you provide, minus network fees, based on the [amount in EUR / amount of coins] paid. Manual payments are refunded by the method agreed with support.

A refunded licence is deactivated on the device.

7. Chargeback (storno dell'addebito)

Please contact us before opening a PayPal dispute or card chargeback; most issues are solved quickly. A device with an open chargeback may be deactivated until it is resolved.