AG Player
SQ
Draft — duhet rishikuar nga një jurist. Ky tekst është një shabllon fillestar, jo këshillë ligjore. Zëvendësoni vendmbajtësit në [brackets] para publikimit.

Politika e rimbursimit

Përditësuar së fundi: [date]

Politikë e propozuar — pronari duhet ende ta konfirmojë. Derisa të konfirmohet, kontaktoni mbështetjen për çdo pyetje rreth rimbursimit.

Përkthim paraprak. Janë përkthyer vetëm përmbledhja dhe titujt e seksioneve. Teksti i plotë ligjor më poshtë është në anglisht, dhe versioni në anglisht mbizotëron.

Shkurtimisht

  • Çdo pajisje merr një provë falas 10-ditore. Ju lutemi përdoreni për të kontrolluar që AG Player funksionon me pajisjen dhe playlistën tuaj para se të paguani.
  • Pasi një pajisje është aktivizuar, pagesat nuk rimbursohen, përveç rasteve të mëposhtme.
  • Merrni rimbursim të plotë nëse keni paguar dy herë për të njëjtën pajisje dhe periudhë.
  • Merrni rimbursim të plotë nëse keni paguar, pajisja nuk u aktivizua dhe mbështetja nuk arriti ta zgjidhë brenda 7 ditëve.
  • Rimbursime jepen gjithashtu kur e kërkon ligji. Gjatë pagesës kërkoni aktivizim të menjëhershëm dhe konfirmoni se humbni të drejtën e tërheqjes brenda 14 ditëve sipas BE-së, sapo të fillojë aktivizimi.
  • Për të kërkuar rimbursim, na kontaktoni në chat-in live ose në Telegram me Device ID dhe numrin e faturës.

1. Fillimisht prova falas

Every device gets a free 10-day trial with all features, without any payment details. Please use it to check that AG Player works with your device and your playlist before you pay. A licence is EUR 5.00 per device for one year.

2. Pa rimbursim pas aktivizimit

Because the trial lets you test everything first and the licence is digital content supplied immediately, payments are not refunded once the device has been activated, except in the cases listed in section 3.

3. Kur rimbursojmë

  1. Duplicate payment. If you paid more than once for the same device and the same period (for example by pressing pay twice, or paying by PayPal and to a support agent), the extra payment is refunded in full.
  2. Payment taken but activation failed. If your payment was completed but the device was not activated, and our support could not fix this within 7 days of your first report, the payment is refunded in full.
  3. Where required by law. We give refunds wherever applicable consumer law requires it, for example if the App is faulty and cannot be repaired within a reasonable time.

Paid for the wrong Device ID? Tell us before the other device uses the licence and we move it to the correct Device ID instead.

4. E drejta e tërheqjes në BE / MB

Consumers in the EU and UK normally have 14 days to withdraw from an online purchase. For digital content this right ends once the supply has started with your prior express consent and your acknowledgement that you lose the right. At checkout you must tick the box "I want activation to start immediately and understand I lose my 14-day withdrawal right" before you can pay. Activation then starts straight away, and from that moment the withdrawal right no longer applies. [Have a lawyer confirm this section and that the confirmation on the receipt meets the durable-medium requirement.]

5. Çfarë nuk mbulohet

  • Problems with your playlist or provider: channels not working, "account expired", buffering caused by the stream, or a provider shutting down. AG Player does not include content, so these are outside our control.
  • Change of mind after the licence has been activated, except where the law gives you a right to withdraw.
  • Devices suspended for breaking the terms of use.

6. Si të kërkoni rimbursim

Contact us in the live chat on this website or on Telegram with your Device ID, your receipt number (shown in My device under Receipts) and a short description. We reply within a few days. Approved refunds are paid back with the same method: PayPal refunds go to your PayPal account or card; crypto refunds are sent in the same coin to an address you provide, minus network fees, based on the [amount in EUR / amount of coins] paid. Manual payments are refunded by the method agreed with support.

A refunded licence is deactivated on the device.

7. Kthimet e pagesave (chargeback)

Please contact us before opening a PayPal dispute or card chargeback; most issues are solved quickly. A device with an open chargeback may be deactivated until it is resolved.